No Licence or Experience Needed.

Training Given

Book your next narrowboat holiday today with the Chesterfield canal boat hire company.

Starting from tranquil West Stockwith Marina (at the junction with the River Trent, Nottinghamshire) near Doncaster. 

Hire and Getaway Ltd, trading as Chesterfield Canal Boat Company

Security and Privacy Policy

Please read this privacy notice carefully as it sets out how Hire and Getaway Ltd, trading as Chesterfield Canal Boat Company use your personal information.

If you have any questions about this policy or do not agree with it, please contact us by email: info@chesterfieldcanalboat.co.uk or in writing; Chesterfield Canal Boat Company, Canal & River Trust, West Stockwith Basin, Canal Lane, West Stockwith, DN10 4ET.

What does this policy apply to?

This policy covers all information we hold about you, however, it is obtained.

What information do we collect and why?

Different information is collected depending on what you want to do and the ways we interact. Below we tell you how we use the information depending on what you do, along with the legal grounds we have to use the information.

Information collected when you make a booking

Activity

Information Collected

Used For

Legal Basis

Making a booking

When you make a booking we will need the following information as a minimum:

  • Your Name

  • Postal Address

  • Email Address

  • Telephones Number(s)

  • Age

  • Crew Details

  • Arrival and Departure Dates

  • Pet details

  • Financial details for payment

The information we collect is the minimum required to enable us to provide you with the booking and comply with the legislative / navigation authority rules. We are unable to make the booking without this information.

Performance of a Contract

Crew Details

We are required to collect details of your crew to comply with boat licencing requirements. Information required includes:

  • Name and address of your crew

Ages of your crew

This information is required to comply with the rules of providing the holiday and the safety of your crew.

Performance of contract and health safety / best practise and to comply with navigation authority rules relating to hire boat licenses




Information collected while you are on your break

Activity

Information Collected

Used For

Legal Basis

Check In

Upon arrival we will re-confirm your crew detail, confirm a mobile phone number(s) for contact during your break, one person will be designated captain and one designated crew member.

This information is required to comply with the rules of providing the holiday and the safety of your crew.

Performance of contract and health safety / best practise.

Contact while you are on a break

We may need to contact you while you are away from the marina. This could be for emergency purposes, to update you on navigation changes or if we receive complaints from members of the public.  The information we will collect will be:

  • Your name

  • Crews names

Mobile telephone number(s)

We will let you know if you cannot complete your intended journey or if we receive a complaint about your conduct.

You may contact us in case of an emergency which we will respond to.

Performance of contract and to ensure the safety of guests, and employees.

Contacting Chesterfield Canal Boat Company via email or telephone

The minimum information we will collect is:

  • Name

  • Booking reference

  • Contact details

  • Nature of enquiry

The information is used to resolve your query or enquiry and to resolve any complaints.

To provide customer services and appropriate responses to your query.

Incident during your break

If there is an incident while you are on a break we will need to investigate and may collect:

  • Names of party on board

  • Names of any witnesses

  • Contact details

To understand the root cause of any incidents to allow us to resolve any issue.

We may pass these details to authorities or insurance companies

The legitimate interests of
Hire and Getaway Ltd, trading as Chesterfield Canal Boat Company and to protect our legal rights.

Where Hire and Getaway Ltd, trading as Chesterfield Canal Boat Company’s, legal basis for processing is legitimate interests, you have a right to object to its of this information. If you want to object, contact us by email: info@chesterfieldcanalboat.co.uk or in writing: Chesterfield Canal Boat Company, Canal & River Trust, West Stockwith Basin, Canal Lane, West Stockwith, DN10 4ET.

We do not provide your personal information to external organisations (i.e. outside of Hire and Getaway Ltd, trading as Chesterfield Canal Boat Company).

Who do we share this information with?

Legal requirements. It could be that we have to disclose your personal information by law if a court, police officer /. Another law enforcement agency has requested it in the appropriate way.

Insurance: We may disclose your personal information to our insurance providers in the case of an accident or incident to assist in the claim.

How long do we keep your information?

 Your personal information will only be held for as long as is necessary to provide services to you unless we need to for a longer period of time – for example where there is a legal/statutory obligation to retain information, or if our insurers require us to keep information for certain periods of time.

If there is a possibility that you may have a legal claim against us, for example, if you had an accident, we will then hold the information for the statutory limitation period associated with such legal claims.

Security

Hire and Getaway Ltd, trading as Chesterfield Canal Boat Company are committed to keeping your data secure. This will be through the use of suitable physical, electronic and managerial procedures including locked cupboards or cabinets, data encryption and electronic password protection.

Should you receive communication from someone pretending to be a Hire and Getaway Ltd or Chesterfield Canal Boat Company employee or a fake website, please forward it to us by email to info@chesterfieldcanalboat.co.uk or in writing to Chesterfield Canal Boat Company, Canal & River Trust, West Stockwith Basin, Canal Lane, West Stockwith, DN10 4ET as soon as you can. If you have been the victim of fraud please contact the police and / or your bank in the first instance. 

How to get copies of your information

To request the details of the personal information we hold about you please write to us at Chesterfield Canal Boat Company, Canal & River Trust, West Stockwith Basin, Canal Lane, West Stockwith, DN10 4ET or email info@chesterfieldcanalboat.co.uk

If your information is incorrect:

Please contact us in writing to Chesterfield Canal Boat Company, Canal & River Trust, West Stockwith Basin, Canal Lane, West Stockwith, DN10 4ET or email info@chesterfieldcanalboat.co.uk

Complaints

If you do not think we have processed your data as described in this notice please email info@chesterfieldcanalboat.co.uk

If you are unhappy with our response you can refer the matter to the Information Commissioner’s Office. Further details about how to do this are on their website www.ico.org.uk